Cisco UCCX Historical Reporting Issues

I found this great documentation which entails the discrepancies and differences in the UCCX reporting for similar constructs like Calls Handles, Abandoned, RNA etc.

Understanding Data Discrepancy between Different UCCX Reports

One classical case in point is when you run the Historical reports to get Abandoned Call data from CSQ Summary Report versus Application Summary reports. The Application Summary report will also reflect the calls which were transferred lets say top VM and set as Handled in the Script using SetContactInfo step. Hence you will see that Application Summary reports will generally show more Abandoned Calls than CSQ Summary reports. You will see the same anomaly in the Call Presented metric when you run these two reports.

HTH

Mann

BFCP: A good Introduction

I was working on implementing Jabber Video & Desktop Sharing when I learnt about the BFCP (Binary Floor Control Protocol). I found a good link in the IPJ which takes us through an introduction of the protocol:
http://www.cisco.com/web/about/ac123/ac147/archived_issues/ipj_15-3/153_binary.html

Collaboration and video are the modalities UC solutions will have to provide and BFCP is a Signaling Protocol agnostic development in this front. Interesting space to follow.

Good day.

At Last...CCIE # 37926

After almost two years of hard labor, I was able to gain my CCIE number on Jan 10th. I am now CCIE (Voice) # 37926.

I am working on Jabber & Meeting Place deployments for enterprise these days and hope to come back with meaningful posts shortly.

Manpreet Chaddha